Client Experience & Payment Operations Manager

Full-time, on site

We are on a mission to remove 1 gigaton of CO2 emissions by 2050.

Join the team

We are truly proud of what we have achieved so far, as we opened operations in 5 different countries and saw our revenue grow exponentially. This fast scaling is fueled by an enthusiastic team that combines experience with potential, where talent is nurtured, the effort is rewarded, everyone’s role is valued and every team member shares this sense of achievement.

We offer more than a job, we offer an active role in our team and an opportunity to make a real impact that benefits everyone – helping local farmers thrive and place sustainable food on our table.

Client Experience & Payment Operations Manager you will

  • Manage different types of payments: outgoing, unplaced, overpayment, loan disbursement etc.
  • Handle issues from both farmers and investors in a timely and accurate manner
  • Ensure excellent client experience with emails, live chat and phone calls
  • Collaborate with other teams from 5 countries by sharing best practices and proposals
  • Prepare various reports and update internal systems in a timely and accurate manner 
  • Participate in process improvement initiatives and projects
  • Closely communicate and collaborate with team members and other departments in 5 different countries

We expect the following background

  • Accuracy, attentiveness to details, and willingness to work under some routine job conditions
  • A team-oriented person with a positive attitude and an innovative mindset, willing to take upon new opportunities with a high level of empowerment in your daily work
  • Ownership of the best client experience
  • Ability to multi-task and take responsibility & ownership in challenging situations
  • Good computers skills (Microsoft Office packages)
  • Fluent in Lithuanian and English (written and spoken)

We offer

  • Opportunity to join our share option programme
  • International and multicultural working environment
  • Yearly inclusive workation trip
  • A friendly atmosphere and stimulating environment – pet-friendly office

Salary range and location

Vilnius, Vilniaus rajonas, Lithuania
Vilnius, Vilniaus rajonas, Lithuania A. Mickevičiaus g. 5
Monthly gross salary:  € 2000 – 2300
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